Frequently Asked Questions (FAQ)

Frequently asked questions about customer service

1. What are your opening hours?

Our customer service is open from Monday to Friday from 9:00 AM to 4:00 PM. You can reach us by telephone: +31 85 760 49 25, e-mail: info@slimmelaadpunt.nl or our live chat function on the website.

2. Can I also reach you during the weekend?

Our customer service is closed on Saturdays and Sundays. You can always send us an email or a message via the chat function on the website. We will then contact you on Monday.

3. How can I contact your customer service?

You can contact our customer service in various ways.

• E-mail: info@slimmelaadpunt.nl
• Live chat: Click on the chat button at the bottom right of the website.
• Phone: +31 85 760 49 25

4. How quickly can I expect a response to my question?

We strive to respond to your question as quickly as possible. You can expect a response from us within 48 hours, usually even faster.

5. Can I also visit your location?

It is possible to visit us by appointment at our address, Sergeant 48, 4208 AK Gorinchem. If you prefer payment on location, we offer the option to pay by card. Please contact us in advance to make an appointment and confirm availability.

6. What should I do if I have a problem with my charging point?

Please contact our customer service if you have a problem with your charging point. We are happy to help you and ensure that the problem is resolved as quickly as possible.

7. What about the warranty on your charging points?

Our Wallbox charging points come with a 2-year warranty as standard. We offer a 3-year warranty for Easee charging points and even a 5-year warranty for Zaptec charging points. For more information, please contact our customer service.

8. Can I also return my charging point?

Yes, you can return your charging point within 30 days if you are not satisfied. You can register your return via your account or send an email to info@slimmlaadpunt.nl. Please contact our customer service for more information about the returns process.

Frequently asked questions about Charging Points

1. What type of charging points do you sell?

We offer various types of smart charging points from renowned brands, including Easee, Wallbox and Zaptec. Our charging points are suitable for home use, homeowners' associations and companies.

2. Do I need a separate meter for my charging station?

That depends on your current electricity connection and the type of charging station you choose. In some cases, a separate meter is required to measure power consumption.

3. Can I also use my charging point outside?

Yes, all charging points are suitable for outdoor use. The charging points are waterproof and resistant to extreme temperatures.

4. Can I install my charging station myself?

We advise you to have the installation of your charging station carried out by a certified installer, so that you can be sure that the installation is carried out safely and professionally. On our website we offer the option to choose installation via our installation partner.